When Measurement Misleads: A Lesson From Triberr’s Downtime

I’ve have been using Triberr for about two months. Last week, Triberr was down for upgrades. All of a sudden, my posts, normally shared by 25 to 30 tribe members, didn’t have any automated support.

What’s Triberr? It’s a platform for forming tribes of bloggers that support each other by tweeting the posts of other tribe members.

Over the last month, the traffic here from Triberr has steadily increased. I was hooked on the numbers and started to see the increasing traffic numbers as success. But it wasn’t my success, it was Pam Moore’s and Michael Brenner’s success. I was simply fortunate to have been invited into their tribes.

Suddenly, despite the warnings I give others, it happened to me. I was focused on the metrics and forgot why I started blogging. I let measurement trump purpose. Read more of this post

Online Media Needs Innovation, Not a TV Standard

This is my opinion about the recent IAB, ANA and 4A’s principles for online measurement. If you don’t like rants, or think the advertising associations can do no wrong, stop reading and go back to Lycos. Otherwise, read on and share your reactions in the comments below.

The IAB, ANA and 4A’s recently outlined five measurement principles as part of Making Measurement Make Sense. The objectives, outlined below, are admirable:

  • Define transparent, standardized and consistent metrics and measurement systems to simplify the planning, buying and selling of digital media in a cross-platform environment.
  • Drive industry consensus around a solution.
  • Establish a governance model to support ongoing standards development, manage change and ensure compliance.

The problem is, as someone that has spent the last ten years (gulp) in this industry, the principles and their intended impact are mostly nonsense. Read more of this post

Three Questions for Measuring Social, Not Media

You Manage What You Measure.broken dreams, broken heart, broken relationship, broken key

This should be a call to ensure you measure your social media activities, and to measure them correctly.

One of the challenges of measuring social media ROI is the return comes in many different forms. As companies develop social media plans and programs, anticipating the ways social media will deliver ROI is a challenge few have addressed. Most companies quickly implement traditional media measurements, slightly adapted for social media.

Before you continue, ask the following questions: Read more of this post

Do You Need to Stop Measuring Marketing?

Measure - 191/365

Measurement Love

I’m a bit of a nut for measurement. In fact, I spent the first eight years of my career focused on improving and applying digital marketing measurement.

I believe everything needs to be measured. But just maybe, we should stop measuring for a moment. Measurement has gone too far, expectations of measurement are too great, and measurement has clouded our judgement instead of informing it.

These days, all to often measurement has become the purpose, not a tool. One thing I learned in those first eight years Read more of this post

Online Advertising Metrics: A Simple Framework

When planning an online advertising campaign, or reviewing results, the data can be overwhelming. It seems everything can be measured sixteen different ways. Other times, it seems nothing that matters is measured. Lots of data, but little to no actionable information.

When digital campaigns are not driving a single discrete activity, like an ecommerce transaction, selecting metrics requires care. We cannot measure the ultimate outcome (sales) with a long sales cycle and be agile marketers. It takes too long and there are not enough sales to provide meaningful insight into each element of a program. We have to select metrics that have sufficient volume and are available quickly as proxies for our long-term objective, sales and revenue.

The following framework is a useful starting place, Read more of this post

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